Privacy Policy

1What is Personal Information

Personal Information is information or an opinion that identifies an individual. This may include, but is not limited to:

• Full name
• Phone number
• Email address
• Residential or business address
• Booking and service details
• Payment-related information
• Any other information you provide to us

2How We Collect Personal Information

We may collect your personal information when you:

• Visit our website
• Submit an enquiry or booking request
• Contact us by phone, email, or message
• Request a quote
• Use our services
• Provide feedback or reviews

We may also collect limited technical data such as IP address, browser type, and website usage through cookies.

3Why We Collect Personal Information

We collect your personal information to:

• Provide cleaning services
• Respond to enquiries and quote requests
• Manage bookings and scheduling
• Process payments
• Communicate with customers
• Improve our services and website
• Meet legal and regulatory obligations

We only collect information that is reasonably necessary for our business operations.

4Disclosure of Personal Information

We may disclose your personal information to:

• Employees or contractors providing cleaning services
• Payment processors and service providers
• IT, website, or booking system providers
• Government authorities if required by law

We do not sell, rent, or trade your personal information to third parties.

5Sensitive Information

Sensitive information (such as health information) will only be collected if:

• It is necessary for service delivery, and
• You have provided consent, or
• It is required or authorised by law

6Security of Your Information

We take reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

Your information is stored securely and only accessed by authorised persons.

7Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

Requests can be made by contacting us using the details below.

8Cookies

Our website may use cookies to:

• Improve website performance
• Analyse traffic
• Enhance user experience

You can disable cookies through your browser settings if you prefer.

9Retention of Information

We retain personal information only for as long as necessary to provide our services or comply with legal requirements.

When information is no longer required, it is securely deleted or anonymised.

10Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us: